closedownarrowlogo-verticalmenu-barsearch Skip to main content
Jump to navigation
Eclipse Logo

Broadband provider Eclipse Internet has been "highly commended" for its commitment to customer service, it has been reported.

The Exeter-based firm was recognised for its achievements in this area at the 2011 South West Contact Centre Forum Awards.

Eclipse's Contact Centre Manager William Lebatteux received personal praise in the Manager of the Year With Under 100 Personnel award category, reports ISPreview.co.uk.

The broadband provider said the commendation recognised its management's "huge success" in promoting consistently excellent service among the team.

"In his second year at the helm, William has achieved a huge increase in one of the most measurable results of great service: customers happy to recommend Eclipse," the firm stated.

Eclipse reported that, over the past two years, the proportion of subscribers offering service recommendations has increased from 45 per cent to 92 per cent.

Last year, the broadband provider won the Best Customer Focus award at the Best Business Awards, highlighting its commitment to ensuring consumer satisfaction.

Join the conversation

comments powered by Disqus

Stay up to date

  • Google+ Follow uSwitchTech
  • Subscribe to our RSS feed

Latest Comments

  • Sandy Birch 12 hours ago BT Vision customers to get free... There are 2 links offered on the invitation letter to get a new YouView+ upgrade. bt.com/btswap does...
  • Dilson Von Belper 2 days ago BT Smart Hub review I agree ..but I called BT and had such a fight, many calls back and forward to India and South Shields ,...
  • Melanie Jane Shields-Appleton 3 days ago Ofcom unveils plan to bring... Hi David, I moved a 3 year old house on the 5th April, I was assured by BT I would get fibre but once I...

Search news