Skip to main content
Jump to navigation
Virgin Media news

Virgin Media has taken action to improve the performance of its troubled SuperHub broadband router, it has been revealed.

Mark Wilkin, a member of the broadband provider's Support Team, announced that an R30 firmware upgrade has been released.

This should improve performance levels for Virgin Media customers signed up to the firm's 100Mb, 50Mb and 30Mb broadband packages.

Mr Wilkin explained that the firmware upgrade has added a 'Modem Mode' feature, and also incorporates a solution for router lock-ups.

In some situations, consumers had found the SuperHub unresponsive to traffic, with the administration page also unavailable.

The firmware should also stop the SuperHub reloading itself for no apparent reason, Mr Wilkin said.

"These symptoms were caused by a memory leak in the 2.4GHz and 5GHz wireless driver. As part of these fixes we've changed the number of channels available under 5GHz to 4," he added.

Last month, Virgin Media revealed that more than six million UK homes and businesses can now take advantage of its 100Mb fibre broadband services.

Join the conversation

comments powered by Disqus

Stay up to date

  • Google+ Follow uSwitchTech
  • Subscribe to our RSS feed

Latest Comments

Search news