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O2 emerged as the 'Overall Winner' at the Customer Satisfaction Awards 2012, organised by

The service provider - which offers both home and mobile broadband to UK consumers - received the most votes in a poll of 11,000 consumers.

O2 also triumphed in the 'Quality and Reliability' and 'Customer Service' categories at the awards, reports

Plusnet was also recognised for its quality level of service, winning the 'Value for Money' and 'Speed of Activation' awards.

BT triumphed in the 'Additional Customer Benefits', 'Quality of Router' and 'Online Security Features' categories, while Virgin Media won the 'Broadband Speed' award.

The title of 'Most Improved' broadband provider was shared between Orange and AOL this year.

Across the UK broadband sector, service providers appear to be doing a better a job of meeting customer expectations in 2012.

Figures published by Ofcom reveal the number of complaints made about fixed broadband services fell in the UK during the second quarter of the year.

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