closedownarrowlogo-verticalmenu-barsearch Skip to main content
Jump to navigation
O2 news

O2 emerged as the 'Overall Winner' at the Customer Satisfaction Awards 2012, organised by ConsumerChoices.co.uk.

The service provider - which offers both home and mobile broadband to UK consumers - received the most votes in a poll of 11,000 consumers.

O2 also triumphed in the 'Quality and Reliability' and 'Customer Service' categories at the awards, reports ISPreview.co.uk.

Plusnet was also recognised for its quality level of service, winning the 'Value for Money' and 'Speed of Activation' awards.

BT triumphed in the 'Additional Customer Benefits', 'Quality of Router' and 'Online Security Features' categories, while Virgin Media won the 'Broadband Speed' award.

The title of 'Most Improved' broadband provider was shared between Orange and AOL this year.

Across the UK broadband sector, service providers appear to be doing a better a job of meeting customer expectations in 2012.

Figures published by Ofcom reveal the number of complaints made about fixed broadband services fell in the UK during the second quarter of the year.

Join the conversation

comments powered by Disqus

Stay up to date

  • Google+ Follow uSwitchTech
  • Subscribe to our RSS feed

Latest Comments

  • Sandy Birch 1 day ago BT Vision customers to get free... There are 2 links offered on the invitation letter to get a new YouView+ upgrade. bt.com/btswap does...
  • Dilson Von Belper 3 days ago BT Smart Hub review I agree ..but I called BT and had such a fight, many calls back and forward to India and South Shields ,...
  • Melanie Jane Shields-Appleton 3 days ago Ofcom unveils plan to bring... Hi David, I moved a 3 year old house on the 5th April, I was assured by BT I would get fibre but once I...

Search news