TalkTalk's innovative network diagnosis system - which proactively checks for broadband faults - has received an international award.
Project Genesis - which was developed by TalkTalk’s Next Generation Network team - emerged triumphant in the Best Network Operation category at the World Communications Awards.
The system carries out thousands of line checks every day, automatically raising fault tickets if it identifies problems with users' connections.
To date, it has tested 2.1 million TalkTalk customers' lines and reported more than 70,000 migration faults affecting customers.
Project Genesis has helped reduce the length of time required to repair faults on new connections from four to five days down to just one or two.
The technology is now being rolled out to the rest of TalkTalk's UK customer base.
The firm's Chief Technology Officer Gary Steen said it allows TalkTalk to diagnose problems quickly and proactively, and deliver a faster resolution for any problems that occur.
"The aim is to create self-healing broadband, which fixes itself before the customer notices there is a problem," he stated.
"I'm hugely proud of the whole team involved in the design, build and operation of Genesis, it's truly transformational."
TalkTalk Business was also a runner up in the Best Customer Care category at the World Communications Awards.