Sky customers in Gloucestershire and Wiltshire were affected by a major service outage that disrupted both their phone and broadband services yesterday (September 3rd).
Beginning at 6:30pm, the issue affected several exchanges in the area and was restricted to Sky's network, with customers unable to connect to their broadband or use their home phone lines.
Sky has not yet revealed the cause of the outage, though normally the reason is a damaged fibre optic cable.
Customers in Chippenham, Corsham, Cirencester, Faringdon, South Cerney, Stratton, St Margaret and Wootton Bassett were all affected, with engineers arriving at 10:30pm to diagnose and rectify the issue.
Though the problem has still not been revealed, Sky did confirm at 7am this morning (September 4th) that engineers had worked through the night and the issue was resolved, with services back up and running for all Sky broadband and home phone customers in the area.