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Communications regulator Ofcom has expressed its disappointment after a mistake saw BT request the temporary use of shared computer systems across their divisions with BT Openreach.

The move has been identified as being a breach of undertakings in 2005 and also goes against commitments to “functional separation” of systems and processes.

BT first outlined a formal request to the watchdog in September 24th, asking to use its BT Enterprise Cloud (BTEC) system to manage five Operational Support Systems (OSS) at Openreach.

In a letter to Ofcom, BT's Group Director of Regulatory Affairs said the request had been made in response to replacement OSS being "erroneously developed to be run live on an existing computing platform called [BTEC] which is shared across the whole of BT“.

The operator subsequently requested these OSS be launched on BTEC in order to prevent issues with delivery slippage or production continuity.

In a recently published response to BT's request - a letter dated September 25th - Jonathan Oxley, Ofcom’s Group Director of Competition, said there were currently five Openreach systems on the BTEC being investigated for breach of undertakings.

While conceding that BT had done well to admit the mistake, he insisted: "We take these breaches very seriously and consider it important that BT commits to appropriate remedial action in relation to them.”

However, BT is set to avoid any further punishment due to having reported the breaches and committed to remedial actions surrounding the construction of an Openreach-only platform, while also promising to conduct an audit of its systems estate and improve to self-governance processes.

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