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TalkTalk customers who want to claim their free package upgrades need to act fast, as the December 31st deadline for doing so is just two weeks away.

In the wake of TalkTalk’s high-profile hack back in October, the broadband giant announced it would be giving away free package upgrades as an apology to its entire customer base.

Customers are entitled to choose one upgrade, picking from options including extra TV channels, unlimited UK landline or mobile calls for 12 months at no extra cost, or a SIM card with a 100 minute, 250 text and 250MB monthly allowance free for 12 months. 

TalkTalk also vowed not to “auto-renew” these offers, meaning that when the free period ends, customers won’t suddenly be hit by extra charges.

Customers keen to claim their free upgrade can do so either online or over the phone - as long as they do so by December 31st, when the deal is to end.

In October the internet service provider experienced a significant security breach that led to 16,000 sets of bank details and 28,000 lots of obscured credit and debit card details being accessed by hackers, with 157,000 customers thought to have had data stolen. 

The incident is now subject to criminal proceedings, with arrests having been made. 

It is thought that the data breach cost the company tens of millions of pounds as it handed out freebies to customers and increased its interim dividend pay out by 15%. 

However, speaking at the House of Common Culture, Media and Sport Committee on December 15th, TalkTalk’s CEO Dido Harding said she does not agree with the validity of further compensation claims as she is “not aware of anyone who has directly lost money as a direct consequence of the attack.”

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