BT Whole Home Wi-Fi users have experienced connectivity problems following a firmware update.
The BT Whole Home Wi-Fi system was launched last year to tackle the problem of Wi-Fi deadspots around the home, ensuring a reliable signal gets to hard-to-reach areas such as basements and attics.
The system comprises three disc-shaped Wi-Fi repeaters, which are about the size of a small frisbee, that extend the coverage area of a home's Wi-Fi network.
However, a recent firmware update has led to many users struggling to get a connection and turning to BT's Community Forum to complain.
Dan-O, a BT Devices expert, responded by insisting the company is working hard on a fix for the issue and is aiming to release an update as soon as possible.
"There is no definitive answer on timescales at this stage but it will not be in days," he commented.
"I would suggest in the meantime to contact the helpdesk who can provide options."