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uSwitch Broadband News: Customer service and satisfaction

Increased visibility over customer service and satisfaction levels among consumers has been behind the mass broadband migration over the last couple of years. This section looks at studies into the best and worst ISPs for customer service and satisfaction as well as regulations intended to improve standards.

Customer service and satisfaction

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Latest Comments

  • Moses Herve Johnson II 2 days ago BT launches 152Mbps and 314Mbps... So BT are charging this much for ultrafast internet, ridiculous, people should shop around before making...
  • Moses Herve Johnson II 2 days ago Virgin Media defends termination... It's ridiculous that virgin media charges so much against people who are moving homes.
  • Moses Herve Johnson II 2 days ago Virgin Media customers report... I don't think all of london is affected by virgin media internet network shutdown (mini meltdown). Well...

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