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Broadband Awards 2014 News

Virgin Media was named the Best Broadband Provider at the 2015 uSwitch Broadband Awards, marking the third consecutive year the fibre broadband specialist has clinched the top prize.

Virgin Media also won the award for Best Customer Rated Broadband and picked up the Fastest Broadband award, as determined by speed tests conducted on the site, for its up-to-152Mbps fibre optic broadband service.

Plusnet also won big on the night, picking up the awards for Best Customer Service, Best Value Home Broadband and Best Broadband and Home Phone.

And there were other notable wins for TalkTalk in the Best TV Provider category and Relish, which sealed the award for Best Broadband Innovation for its 4G home broadband product.

The inaugural Best TV Streaming Service award, which was voted for by a panel of judges and technology experts, was Netflix.

Category Judged by Nominees Winner
Best Broadband Provider Judges, consumers, speed test data BT, Plusnet, Virgin Media Virgin Media
Best Customer Service Consumers Plusnet, Sky, Virgin Media Plusnet
Best Value Home Broadband Consumers Plusnet, Sky, TalkTalk Plusnet
Best TV Provider Consumers BT, TalkTalk, Virgin Media TalkTalk
Best Broadband & Home Phone Consumers Plusnet, Sky, TalkTalk Plusnet
Best Broadband, TV & Home Phone Consumers Sky, TalkTalk, Virgin Media Sky
Best Customer Benefits Judges BT, EE, Virgin Media EE
Best Broadband Innovation Judges EE, Relish, Virgin Media Relish
Best TV Streaming Service Judges Netflix, Now TV, Sky Go Netflix
Best Customer Rated Broadband Speed test data BT, Plusnet, Virgin Media Virgin Media
Fastest Mobile Broadband Speed test data EE, O2, Vodafone EE
Fastest Broadband Speed test data BT, Plusnet, Virgin Media Virgin Media

Ewan Taylor-Gibson, broadband expert at uSwitch.com, said: “Virgin has hit upon the holy trinity of speed, cost and customer service, year after year winning over broadband users and impressing industry experts.

“But Plusnet is snapping at its heels with that award-winning combination of good value and top-class customer relations. Plusnet might have a smaller following than other providers, but it’s obviously a happy one.

Taylor-Gibson added: “This is a market with plenty of room for innovation and improvement, as Relish’s award attests.

“The success of its landline-free broadband is recognition that the home phone is useless for so many people today.”

Find out more about the awards here: 2015 uSwitch Broadband Awards

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