Plusnet won three of the top broadband awards at the 2017 uSwitch Broadband & Mobile Awards, including Best Provider Customer Service and Best Value Broadband Provider. The biggest take-home for Plusnet was Broadband Provider of the Year — an award Virgin Media had won for the previous four years.
“Plusnet is highly-rated overall, with good customer support and excellent online features,” said Ernest Doku, telecoms expert at uSwitch.com. “Their UK-based customer service team has a reputation for being the best in the industry, and Plusnet has won the Best Provider Customer Service award three years in a row now.”
Virgin Media did keep their title as Fastest Broadband Provider of the Year for the sixth year in a row, however, and picked up two other awards — Quadplay Provider of the Year and Best Broadband, TV & Home Phone.
The other big winner of the night was Sky, which also took home three awards: Best TV Content, Best Smart TV Box and the Telecoms Innovation Award for their Sky Q box.
"Home to Game of Thrones, 126 Premier League games and over 350 box sets, you can see why Sky has taken the top prize,” said Doku. “Recognition by the judging panel for its set-top box Sky Q is also deserved. Sky Q allows fluid viewing between these box sets, other offline TV and live TV, which made it a hit for our judging panel.”
TalkTalk, BT and Netflix also won awards last night.
|Best Broadband, TV & Home Phone||Virgin Media||Sky||TalkTalk|
|Best Provider Customer Service||Plusnet||Virgin Media||Sky|
|Best Smart TV Box||Sky Q||Virgin V6||BT YouView+ Ultra HD & Now TV Smart Box (tied)|
|Best TV Content||Sky||Now TV||BT & Virgin Media (tied)|
|Best TV Streaming Service||Netflix||Amazon Prime||Now TV|
|Best Value Broadband Provider||Plusnet||EE||TalkTalk|
|Broadband Provider of the Year||Plusnet||EE||Virgin Media|
|Fastest Broadband Provider||Virgin Media||SSE||BT|
|TV Provider of the Year||TalkTalk||Virgin Media||BT|
|Most Popular Broadband Provider||BT||Sky||Virgin Media|
|Telecoms Innovation Award||Sky Q||Sky Mobile data rollover||LG G5 modular phone|
|Quadplay Provider of the Year||Virgin Media||BT||TalkTalk|
On the mobiles side, Three was the biggest winner of the night, taking home six awards. A full list of winners from the mobile sector can be found here.