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Plusnet won three of the top broadband awards at the 2017 uSwitch Broadband & Mobile Awards, including Best Provider Customer Service and Best Value Broadband Provider. The biggest take-home for Plusnet was Broadband Provider of the Year — an award Virgin Media had won for the previous four years.

“Plusnet is highly-rated overall, with good customer support and excellent online features,” said Ernest Doku, telecoms expert at “Their UK-based customer service team has a reputation for being the best in the industry, and Plusnet has won the Best Provider Customer Service award three years in a row now.”

Virgin Media did keep their title as Fastest Broadband Provider of the Year for the sixth year in a row, however, and picked up two other awards — Quadplay Provider of the Year and Best Broadband, TV & Home Phone.

The other big winner of the night was Sky, which also took home three awards: Best TV Content, Best Smart TV Box and the Telecoms Innovation Award for their Sky Q box.

"Home to Game of Thrones, 126 Premier League games and over 350 box sets, you can see why Sky has taken the top prize,” said Doku. “Recognition by the judging panel for its set-top box Sky Q is also deserved. Sky Q allows fluid viewing between these box sets, other offline TV and live TV, which made it a hit for our judging panel.”

TalkTalk, BT and Netflix also won awards last night.

Category Winner Second Third
Best Broadband, TV & Home Phone Virgin Media Sky TalkTalk
Best Provider Customer Service Plusnet Virgin Media Sky
Best Smart TV Box Sky Q Virgin V6 BT YouView+ Ultra HD & Now TV Smart Box (tied)
Best TV Content Sky Now TV BT & Virgin Media (tied)
Best TV Streaming Service Netflix Amazon Prime Now TV
Best Value Broadband Provider Plusnet EE TalkTalk
Broadband Provider of the Year Plusnet EE Virgin Media
Fastest Broadband Provider Virgin Media SSE BT
TV Provider of the Year TalkTalk Virgin Media BT
Most Popular Broadband Provider BT Sky Virgin Media
Telecoms Innovation Award Sky Q Sky Mobile data rollover LG G5 modular phone
Quadplay Provider of the Year Virgin Media BT TalkTalk

On the mobiles side, Three was the biggest winner of the night, taking home six awards. A full list of winners from the mobile sector can be found here.

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