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A number of NOW TV and Roku box users have said they are unable to load up the BBC iPlayer.

Over the last week, customers have reported seeing an Error 404 message being displayed when they try to access the catch-up TV service.

NOW TV has confirmed the BBC is aware of the problem and is currently working with Roku to resolve it.

In the meantime, users are advised to perform a manual system update on their device to ensure the latest version of BBC iPlayer has been loaded onto it.

To do this, users must go to the home page and select the menu, before clicking Setting->System->System update Check now.

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